Customer Solutions Engineer

Customer Solutions Engineer

Team: Customer Success
Location: Remote, USA | Reports to: Head of Customer Success

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Who We Are

Popl is building the first In-Person Marketing Platform—replacing outdated lead retrieval tools with a unified system that empowers teams to turn real-world connections into revenue. We help go-to-market teams capture more leads, act faster, and measure everything. From lead capture to CRM sync, Popl makes every interaction count

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About the Role

The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role is designed for someone who thrives on jumping in, solving problems, and making things work—fast.

You won’t manage a book of business like a traditional CSM. Instead, you’ll be a technical Swiss Army knife: joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases. Whether it’s hosting office hours, assisting on a fast-moving rollout, or troubleshooting an edge-case setup, you’ll bring clarity and confidence to our customers when it matters most.

This role also plays a key internal function: surfacing product feedback, partnering with our Customer Success Team, and ensuring that technical knowledge flows freely across the team.

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What You’ll Do

🎯 Jump In Where It Matters Most

• Join live customer calls—especially for new accounts that need fast onboarding or setup support
• Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic
• Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time

🔧 Assist With Technical Setups

• Support CSMs by assisting on the technical aspects of implementation (you won’t own the full integration process, but you’ll make the hard parts easy)
• Help configure Popl for unique customer use cases that require specialized workflows or data logic
• Translate customer requirements into actionable setup recommendations

🧠 Enable Internal Teams + Funnel Feedback

• Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns
• Act as an internal resource for teammates needing support on technical topics or product configurations
• Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs

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What We’re Looking For

• 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
• Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace
• Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users
• A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering
• Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation

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Nice to Have

• Familiarity with Zapier
• Light experience with APIs, JSON, or field-level CRM structures
• Experience supporting sales or marketing tech stacks in startup environments

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Compensation and Benefits

• Compensation: $80K-$110K base salary + equity
• Benefits: 
• Fully remote
• Competitive salary
• Meaningful equity
• Full insurance & benefits
• Unlimited PTO
• $150 / month wellness credit
• Constant daily learning
• High influence on exciting projects

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Why Popl

At Popl, we’re scrappy, customer-obsessed, and product-driven. This role is for someone who loves untangling complexity, thrives in fast-paced environments, and knows how to be the calm expert in the (virtual) room.

You’ll help customers move fast and grow faster—one successful launch at a time.