Support Analyst, Financial Operations

The team aims to deliver operational excellence of our customer transaction lifecycle and manage our liquidity to support the company’s business growth across the globe. As a FinOps Analyst, you’ll work closely with counterparts within Operations but also with Commercial and Product teams to identify and remediate FinOps-related issues. This person will need to work a 9-6PM shift. This role is based in Tel Aviv.

Responsibilities: Utilise advanced Zendesk skills to manage FinOps-related customer requests (e.g., payment investigations, returns, recalls, and reconciliation inquiries); proficient in Triggers, Tagging, Routing Queues, and Macros to streamline queue management, ensure SLA adherence, and improve operational efficiency across global FinOps workflows Monitor global end-to-end client transaction lifecycle, handle inquiries, detect exceptions from data reports and dashboards in a timely manner, communicate with teams and other departments to handle issues Support with daily safeguarding obligations, across multiple Airwallex entities Monitor the clearing and settlement of client funds and global money pools; drive data oriented approaches to improve our liquidity management system, fund risk management and treasury efficiency and utilisation Maintain

the team knowledge base and refine the standard operating procedures; find opportunity for operational optimisation and process automation tooling. Build data-oriented performance metrics, quality assurance framework and tooling to monitor, detect, and remediate operational risk areas and control defects to minimise errors Set up compliant, accurate and timely reporting data capabilities based on external regulatory and third party

requirements

Who you are We're looking for people who meet the minimum

requirements for this role. The preferred

qualifications are great to have, but are not mandatory. Minimum

Qualifications: Bachelor’s degree or above A minimum of 2 years of experience with ZenDesk responding to customer requests Ability to rapidly understand new products and demonstrate problem-solving skills Strong communication skills and customer service orientation Attention to detail and tendency towards a documented approach A strong team player who thrives in working in close collaboration with other teams Preferred

Qualifications: Experience with MS Office; technical skill set of SQL + familiarity with Databricks Experience with visualisation tools like Looker and Data Studio A minimum of 2 years Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit,

qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

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