About the role
Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: A generous
benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Equity in a rapidly growing startup backed by top-tier VCs Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from Role Overview As a Senior Product Designer I, you lead the design direction for key product initiatives while directly managing and mentoring a small team of designers. You bring together creative expertise, user-centered thinking, and a working knowledge of AI capabilities to deliver elegant, scalable, and accessible experiences. You collaborate cross-functionally to ensure our products align with user needs and business goals, and you actively contribute to evolving our design system, processes, and culture. You are highly skilled at navigating ambiguity, balancing strategic thinking with hands-on execution, and empowering your team to do their best work. You build strong partnerships across product, engineering, and research, and you know how to use AI thoughtfully: to accelerate your practice, sharpen your output, and ship better experiences for users who depend on them. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do each day: Lead a small team of product designers, setting direction, providing feedback, and supporting their growth Translate product strategy into elegant, user-centered design solutions through wireframes, prototypes, and high-fidelity visuals Collaborate closely with product managers, engineers, and other stakeholders to define problems, explore solutions, and ship high-quality experiences Conduct and synthesize user research and usability testing to validate decisions and uncover new insights Bring sharp judgment to every AI decision, evaluating where it genuinely adds value for our customers, pushing back when it doesn't, and carrying that perspective into discovery, prioritization, and design. Design AI-assisted experiences with care, accounting for error states, confidence signals, transparency, and feedback loops, and hold a clear quality bar for every AI interaction we ship. Drive continuous improvement by refining design processes, tools, and team rituals Balance user needs with business goals to prioritize impactful design work Present and communicate design decisions clearly to cross-functional partners and leadership Foster a culture of collaboration, feedback, and inclusivity within the design team
