About the role
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Are you a driven, customer-focused sales professional looking to elevate your career in a high-growth SaaS environment? At New Relic, our Sales Development Representatives (SDRs) play a critical role in building pipeline and driving revenue by acting as the first point of contact for prospects who have shown interest in our platform. If you have excellent communication skills, a sense of urgency, and a proven track record in sales or customer-facing roles, we want to hear from you.
Why Join New Relic? New Relic is the leader in observability and application performance monitoring. Our SDR team is at the forefront of our go-to-market strategy, partnering closely with both Marketing and Account Executives (AEs) to deliver impactful business outcomes for our customers. You’ll join a collaborative, high-energy team with personalized coaching, world-class tools, and significant opportunities for career growth.
What you'll do Respond quickly and effectively to high volumes of inbound marketing leads, including trial sign-ups, demo requests, webinar attendees, and website chats. Qualify inbound leads through active listening and discovery calls, understanding customer pain points and aligning them with New Relic’s solutions. Collaborate with Marketing and AEs to provide feedback on lead quality, campaign effectiveness, and ensure a seamless handoff of qualified opportunities. Manage and organize your pipeline diligently, ensuring strict adherence to lead response SLAs (Service Level Agreements) and maintaining impeccable CRM hygiene. Exceed daily, weekly, and monthly metrics , including qualified meetings booked and pipeline contribution, while delivering a stellar, frictionless customer experience. This role requires 1+ years of sales experience, preferably in a high-volume outbound prospecting role. Grit, drive, and the ability to thrive in a fast-paced, goal-oriented environment. A passion for sales, with aspirations to grow into a closing role. Strong communication skills (written and verbal) with the ability to engage prospects at all levels. Comfort with cold calling and a track record of exceeding targets. Critical thinking skills to analyze customer needs and tailor messaging effectively.