Licensed Practical/Vocational Nurse (LPN/LVN)

Description ABOUT PEOPLEONE HEALTH: PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other; care for our members. JOB SUMMARY: The Licensed Practical Nurse (LPN) provides direct and indirect patient care under the direction of a licensed physician, advanced practice provider, or registered nurse, consistent with state scope of practice regulations. The LPN supports providers in delivering high-quality primary care by performing clinical duties, patient education, medication administration, specimen collection, care coordination, and operational support to ensure efficient clinical workflows and an exceptional patient experience. SUPERVISORY

RESPONSIBILITIES: This position provides supervision to others: No ESSENTIAL JOB FUNCTIONS: Member Success Maintains a working knowledge of PeopleOne Health membership plans and how to access the needed information. Guides the member experience by providing information, education regarding options for care, and available resources Manages, conducts, and tracks outreach initiatives for the member population Provides exceptional customer service while performing job functions, such as, answering inbound calls or online inquiries regarding services, claims,

benefits, eligibility, provider searches, and other health-related questions and following up with members to ensure their needs are met. Utilizes technology, data, and other internal information to assist employees in obtaining the best and most cost-efficient health care for disease and condition management. Front Office Manages office telephone systems, including answering calls and returning messages Schedules patient appointments and maintains communication to confirm future appointments Scans and enters Protected Health Information and documents into the patient’s chart. Performs data entry tasks to document patient records within facility databases and maintains patient files Ensures patients are an active member to receive services via the member portal. Ensures patients are pre-approved for care by collecting prior authorization from the insurance provider, for outgoing referrals, when necessary. Coordinates daily office activities, greets patients, and checks patients in and out for appointments. Back Office Performs patient intake, including recording vital signs, medical history updates, medication reconciliation, and chief complaint documentation. Assists providers with patient examinations, procedures, and treatments. Administers medications and immunizations via approved routes under provider order and within state scope of practice. Performs venipuncture, specimen collection, specimen processing, and prepares laboratory samples for transport/analysis. Performs point-of-care and CLIA-waived testing per policy and competency validation. Conducts wound care, dressing changes, suture/staple removal, ear irrigation, EKGs, nebulizer treatments, and other delegated nursing tasks within scope. Performs patient triage and symptom assessment, escalating clinical concerns appropriately. Prepares and stocks exam rooms and procedural areas. Maintains infection prevention and control standards, including proper biohazard handling. Assists with medication inventory, vaccine management, and clinical supply monitoring. Completes standing order and protocol-based care activities as directed. Coordinates referrals, diagnostic testing, and follow-up care as directed. Assists with care gap closure and quality measure outreach. Supports chronic disease management and preventive care outreach initiatives. Other Duties: Accurately documents patient care, interventions, and communications in the electronic medical record. Processes telephone encounters, refill requests, prior authorizations, and patient messages per workflow. Maintains confidentiality and HIPAA compliance in all patient interactions. Participates in chart preparation and pre-visit planning. Assists with clinical audits, compliance monitoring, and quality initiatives. Maintains active awareness of the State LPN scope of practice and practices only within authorized limits. Utilizes daily/weekly/monthly checklists to ensure clinical, regulatory, and safety compliance. Participates in emergency preparedness drills and clinical competency validations. Supports infection control, OSHA, CLIA, and regulatory readiness activities. Additional