Support Delivery Lead, Government

requirements. Build trusted relationships with strategic customers and represent OpenAI with professionalism, discretion, and sound judgment during critical issues. Partner with Product, Engineering, Security, Technical Success, and customer-facing teams to improve escalation paths, launch readiness, product quality, and the overall customer experience. Turn recurring customer issues into scalable solutions through better processes, documentation, training, self-service resources, automation, and product improvements. Help scale global support operations, including on-call, holiday, and weekend coverage based on business needs, while contributing to the broader Support Delivery leadership team. You might thrive in this role if you have: 10+ years of experience in technical support engineering, software engineering, customer engineering, site reliability, infrastructure, or a related technical field. 5+ years of experience leading technical support engineering, customer engineering, or software engineering teams in high-scale, security-sensitive, or fast-moving environments. A bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience. Experience supporting government, public-sector, regulated, or security-conscious customers and working through complex technical and organizational

requirements. Strong technical depth across areas such as SaaS applications, APIs, cloud infrastructure, authentication, networking, observability, or distributed systems. A record of developing experienced technical teams, setting a clear direction, and balancing customer outcomes with team health and sustainable operations. Experience leading critical incidents and customer escalations involving senior technical and business stakeholders. The ability to influence Product and Engineering priorities using customer insights, operational data, and clear judgment. A systems-oriented approach and experience using AI, automation, scripting, or internal tools to improve support quality and scale. Excellent written and verbal communication skills, including the ability to explain technical, security, and compliance topics to a range of audiences. A collaborative, mission-driven approach grounded in integrity, humility, discretion, and a strong commitment to customer impact. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence

benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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