About the role
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Remote in the UK 🇬🇧 | 💰£31,100 - £37,000 (depending on experience) + £2,500 multilingual premium + incentive awards tied to your performance +
benefits To be considered for this role, you must be fluent in Spanish 🇪🇸 (at least level C2). This will not be trained in role, and we'll complete a language assessment to confirm your fluency in the final stage of the process. ⭐ Our Financial Crime team Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from economic crimes such as fraud and money laundering. We're expanding in the EU and need awesome Senior Investigators to lead the charge! 🔑 You’ll play a key role by... Investigating complex or high-risk anti-money laundering alerts on customer accounts. Being responsible for recommending Suspicious Transaction Reports (STR) be filed by Monzo Bank EU. Making customer onboarding decisions in high-risk or complex cases. Conducting ongoing due diligence on high-risk customer accounts. Providing financial crime expertise and support to other operational teams across the business. 🤩 We’d love to hear from you if… You have strong English written and verbal communication skills. You are fluent in Spanish written and verbal communication skills (to at least C2 level). You have prior, demonstrated experience of conducting high-risk customer screening or complex financial crime investigations. You have experience making independent, risk-based financial crime decisions in a regulated financial services firm. You have knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks. 🙌 What’s in it for you 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK (we cannot offer sponsorship or relocation for this position). 📚£1,000 learning budget each year to use on books, training courses and conferences. ➕ Plus lots more! Read our full list of