About the role
Customer Resolution Specialist Department: Global Customer Support Employment Type: Full Time Location: Malaysia Description We are looking for a dedicated Customer Resolution Specialist to join our Malaysia team. If you thrive in a fast-paced environment, stay calm under pressure, and are passionate about delivering exceptional customer experiences, we want to hear from you! Key
Responsibilities Customer Engagement Responding to customer inquiries via phone and email, delivering clear and professional communication, addressing concerns, and ensuring a consistently high standard of service. Case Handling Managing sensitive and complex situations effectively, including conflict resolution, escalated complaints, and cases requiring careful judgment and discretion. Administrative Processing Reviewing and actioning user requests through internal platforms, including appeals, follow-ups, and email correspondence. Reporting & Analysis Collecting and organizing relevant data to support operational reporting and trend analysis. Operational Enhancement Proactively identifying gaps in current workflows and recommending improvements to increase efficiency and reduce case recurrence. Skills, Knowledge & Expertise Strong verbal and written communication skills in English and Malay languages. High level of resilience and accountability in demanding situations. Self-driven with a proactive, solutions-oriented mindset. Ability to manage high volumes of work across multiple tasks simultaneously. Job
Benefits Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final
