About the role
Who We Are We’re Sandbox VR, the most advanced virtual reality experience in the world . Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget! Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment. Interested in working at Sandbox VR? Sneak peek of our store experience HERE . \n What You Will Be Doing: Strategic Leadership : You will be well-versed in every part of store operations, and can seamlessly jump into specific areas for our GEGs, Leads, or ASM as needed. You’ll challenge
the team to seek insights from others to optimize operational impact. You maximize profitability by implementing local marketing strategies and increasing store-controllable profit (SCP). You’ll set achievable goals for sales and KPIs for
the team while on shift, (including targets for B2Bs, Gift Cards, Food & Bev), while celebrating wins and using positive coaching to meet those goals as a team. You’ll demonstrate the ability to look beyond today's bookings and actively pursue future bookings, ensuring a steady flow of business and sustained growth. Deliver an Incredible Guest Experience : You’re driven by a passion for customer service and you’ll build and maintain a guest-centric culture, leading by example at all times. In addition, you will also support guest de-escalation, stepping in to support store staff when needed. You’ll also ensure the store team is well equipped to manage scheduled guest timetables to maintain on-time delivery of experiences. Operational & Financial Management : You will keep up to date with all recurring reports, surveys, audits, and checklists. Ensure we keep our facility in top shape for the guests by maintaining cleanliness of our common areas, experience rooms, and all inventoried equipment. You will ensure that schedules and required breaks are provided as per state law and/or company procedures. You’ll proactively manage our day-of labor spend in accordance with pre-booking and unscheduled walk-ins. You’ll maintain clear communication with your District Leader and collaborate seamlessly across departments to fulfill support