About the role
Revenue Operations Lead New York, Hybrid | Full-time permanent The Company Checkbox is a Sequoia-backed technology start-up with a mission to enable meaningful work for all. To achieve this, we built a no-code automation platform with the belief that the power of digital creation needs to be accessible to everyone, not just IT teams. Seeing non-technical users surprisingly delighted when they use our technology to create in ways they never thought they ever could motivates us. Whilst our mission is big, our focus is sharp. Our customers today are primarily in-house legal departments from companies including SAP, BMW, Allianz, Elastic, Stryker, and Coca-Cola. In 2024, we expanded our offering to not only help people do meaningful work, but manage it too. This came with the launch of our AI-powered Matter Management product, the “JIRA for lawyers”. This is part of our broader vision to be the “Legal Service Hub” for organizations, responsible for how legal work is raised, allocated, managed, and resolved. We believe that one day the Legal Service Hub will be as ubiquitous for legal teams as the CRM for commercial teams and we believe that Checkbox will be the market leader for this. As a company, we are a tight-knit team of about 90 people across the United States, Australia, and Asia, made up of incredible high performers and Co-Founders in the Forbes 30 Under 30 list. Our culture is one of our superpowers. It's what people talk about when they join us, work with us, and leave us. Read about what makes all of us a "Checkmate" here: https://www.checkbox.ai/core-values . The Position At Checkbox, we pride ourselves on simply first-class customer experience, from customer acquisition through customer retention. It is one of the things we’re known for, what we celebrate internally, and a key driver for our overall success as a company. Customers are our lifeblood and why we do what we do, so we hold a very high standard when it comes to bringing on the right customers that we can delight, feeling like they have not only partnered with the best technology, but the best team in the industry. To deliver a first-class customer experience, you must also have a first-class go-to-market engine, including high-powered sales, marketing, and CS operations. The Revenue Operations function is critical to our future growth, responsible for both fine-tuning our existing systems, playbooks and strategies, ideating and codifying new ones, and being a detail-oriented project manager on a team with a lot of big-picture dreamers. This role is inherently cross-functional, as you’ll be supporting multiple functions and leaders, and driving change across the business. You must love executing but also love building process to scale. You need to be obsessed with data, A/B testing, and proudly exhibit intense levels of grit, determination, enthusiasm, and strategy. You must be fearless and forceful to help us drive results and unlock new levels of growth. You’ll be partnering with our existing Revenue Operations team to build a world-class operations function. In this role, you will own the following key outcomes: Build and iterate systems, playbooks, and process to help us execute GTM better Own the data and outcomes, and be creative to test new strategies and respond to market trends and team performance Help us codify and memorialize playbooks, rules of engagement, and more Own the GTM tech stack Partner with finance on budgeting,
