About the role
About CloudCruise
CloudCruise builds computer-use infrastructure for healthcare. We automate the administrative and clinical workflows that still require people to manually navigate legacy healthcare systems with deterministic browser agents that self-heal when systems change.
We serve dozens of healthcare customers running tens of thousands of automations every day. CloudCruise has grown quickly through customer demand and word of mouth, and is backed by a $5M seed round from investors including Floating Point, Meridian Street Capital, Twine, and Refract Ventures, with angels like Zack Lipton (CTO Abridge) and David Singleton (fmr. CTO Stripe).
The Role
You'll own the workflows CloudCruise builds for our customers – from figuring out what needs to be automated to getting it into production and keeping it running reliably across multiple customers and workflows at once.
You'll work directly with customers to understand how their operations work, translate messy real-world processes into clear requirements, and use CloudCruise and AI coding tools to build the automations themselves
This isn't traditional customer success, and you don't need to be a software engineer. We're looking for someone who is great with customers, extremely detail-oriented, and unusually effective with AI tools – someone who can move quickly without dropping details.
What You'll Do
- Own customer implementations end-to-end. Work directly with customers from the first discovery call through launch and production
- Build automations. Use CloudCruise, AI coding tools, and internal tooling to build and configure customer workflows.
- Maintain production workflows. Investigate failures and adapt workflows as requirements and external systems shift underneath them.
- Manage multiple implementations at once. Keep several customers, projects, and workflows moving forward simultaneously without dropping details.
