Senior Specialist, Market Insights

What We're Looking For</strong></h2> <p><em>You may be a good fit if you have the following:</em></p> <ul> <li>5-8 years of experience in business operations, client service, sales operations, accounts receivable, subscription administration, finance administration, or research operations</li> <li>A track record of independently managing detailed client or financial processes with real accuracy</li> <li>Comfort working with financial and commercial data — percentages, prorations, discounts, variances, FX conversions, and reconciliations</li> <li>Ability to read and interpret purchase orders, invoices, pricing schedules, and contracts</li> <li>Proficiency with Excel, Outlook, Word, PowerPoint, and Slack</li> <li>Experience with CRM or financial systems like Salesforce, HubSpot, NetSuite, or Xero</li> <li>Strong written and verbal communication, sharp organization, and the ability to juggle multiple priorities without dropping the ball</li> <li>An openness to working alongside AI tools like Claude, ChatGPT, or Gemini as a force multiplier, applying your own judgment to validate the output</li> </ul> <p><em>Strong candidates may also have:</em></p> <ul> <li>Experience in hospitality technology, hospitality, financial services, market research, SaaS, subscription businesses, or data products</li> <li>Background supporting hotel-industry research, benchmarking, or analytics</li> <li>Familiarity with hotel performance metrics — revenue, profitability, occupancy, ADR, RevPAR, and GOPPAR</li> <li>A demonstrated habit of using AI tools to boost the quality, speed, or scale of your own work</li> </ul> <h2><strong>Why Duetto?</strong></h2> <ul> <li>You'll join a genuinely AI-forward culture. Duetto is redesigning how every role works with AI, and this one is no exception. You'll be encouraged and equipped to use AI tools daily to work smarter, not just faster.</li> <li>You'll work across nearly every part of the business, giving you visibility and relationships most roles at this level don't get</li> <li>We build partnerships, not just processes. You'll be trusted to use judgment, flag what looks off, and take ownership rather than just checking boxes</li> <li>We're a Best Place to Work in Hotel Tech (2025), backed by a team that genuinely loves hospitality</li> <li>Come as you are. We want your perspective, your questions, and your ideas, not just your output</li> </ul> <h2><strong>The Details</strong></h2> <ul> <li>Location: United States</li> <li>Work model: Remote</li> <li>Geographic scope: Global</li> <li>Reports to: Director, Market Data and Research, Americas</li> <li>This role is not eligible for visa sponsorship</li> </ul> <p>Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.</p> <h2><strong>Sound like you?</strong></h2> <p>If this sounds like the kind of role where your attention to detail and financial fluency would actually be seen and valued, we'd love to hear from you. You don't need to check every single box to apply.</p>

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