About the role
Hiring Manager: Sujeev Cherian Talent Acquisition Advisor: Gemma Madden Job Code Level: IZ-CLD-P3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your impact As a Senior Site Reliability Administrator, you will play a critical role in ensuring the availability, performance, and reliability of OpenText's cloud services. Working within a cloud DevOps and Site Reliability Engineering environment, you will develop scalable solutions, automate operational processes, and drive continuous improvements across production systems. You will partner closely with development teams, product management, customer service, and business stakeholders to enhance monitoring, observability, and operational readiness. By proactively identifying and resolving issues, leading incident investigations, and implementing best practices for cloud operations, you will help deliver a seamless and reliable experience for customers worldwide. As part of a rapidly growing Cloud Application Engineering team, you will have the opportunity to work with modern cloud technologies, contribute to the evolution of OpenText's cloud platform, and influence the future of our services through data-driven insights and innovation. What
the role offers Design, implement, and maintain monitoring, logging, alerting, and observability solutions for large-scale cloud applications. Collaborate with Agile development teams to improve system reliability, performance, and operational readiness. Lead incident response activities, root cause analysis investigations, and continuous service improvement initiatives. Build automation solutions, operational runbooks, and deployment pipelines to reduce manual effort and increase efficiency. Work with modern cloud-native technologies including Kubernetes, Docker, cloud platforms, and microservices architectures. Join a collaborative, data-driven team that values knowledge sharing, innovation, and continuous learning. What you need to succeed Strong experience supporting and troubleshooting Linux-based production environments and distributed systems. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud, along with container technologies including Kubernetes and Docker. Proficiency in at least one scripting language such as Python, Shell, Perl, or JavaScript, with experience automating operational tasks. Experience with monitoring, observability, and logging tools such as Dynatrace, New Relic, AppDynamics, Zabbix, Kibana, Elasticsearch, or similar technologies. Strong understanding of application and middleware technologies, including Java-based applications, Apache, Tomcat, RESTful services, messaging platforms, and database technologies. Proven problem-solving skills with the ability to manage complex incidents, work independently, collaborate across teams, and drive scalable solutions in a 24x7 operational environment. One last thing OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.