About the role
🚀 Our story Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where waste is eliminated and all replacement parts are universally searchable, accessible and available to all. Founded by ex-Rocket Lab engineers, we utilise cutting-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia. We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online. Our investors in Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder). We're continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built at Partly, and our values are lived throughout every experience. 🖍️ This role As a Supplier Success Manager, NZ, you'll own the moment a supplier goes from signed to live, active, and performing on our New Zealand Repair Network. You report to the Director of Customer Success and sit at the centre of the NZ supply team. Once Sales signs a supplier, you take the handoff and make the relationship real: get them fully integrated and listing live inventory, drive day-to-day adoption and engagement, and hold them accountable to strong performance standard, so repairers can find the right part, see accurate availability, and trust the supplier on the other side. This is a hands-on, commercial and operational role, not a back-office account-admin seat. If you like getting suppliers unstuck, living in the detail of how a network actually performs, and being the person suppliers know and rely on, this role is built for you. 💻 What will you do Activate newly signed suppliers. Take the handoff from Sales and drive each new supplier from signature to fully live: integrated, listing accurate inventory and responsive / engaged. Own the onboarding plan and the timeline. Drive adoption and engagement. Keep suppliers active and invested in the Partly experience. Run regular check-ins, lift usage of the features that matter, and make sure suppliers stay engaged rather than going quiet after go-live. Own supplier performance. Use Partly's supplier performance features and data to track fulfilment reliability, availability accuracy, response times, and instant offer coverage. Spot where a supplier is slipping and drive the fix. Be the supplier's main contact post-signature. Become the trusted day-to-day contact suppliers call when they need something. Resolve issues end-to-end with Solutions Engineering and Product rather than just passing them on. Be the Voice of the Supplier internally. Synthesise supplier needs, pain points and feedback into a clear point of view, and represent it to Product, Engineering and the commercial team so we build and prioritise the right things. Get out to suppliers in person. Real relationships still get built in workshops and yards. Visit suppliers across NZ when it matters, to build trust and understand their business first-hand. Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX 🥷 Your skills Customer-facing and relationship-driven. You've owned customer or account relationships before and people trust you quickly. You're comfortable being the face of the company to a supplier. Hands-on and organised. You manage many relationships and onboarding plans at once without dropping the ball. You chase the detail, follow up, and close the loop. (Preferred) Comfortable with data and tools. You can live in dashboards and a CRM, read supplier performance metrics, and turn them into a clear next action. (Preferred) Strong communicator across audiences. You can hold a credible conversation with a supplier, an engineer, and a senior leader, and adjust how you explain things to each. Commercial empathy, supply-side. You take time to understand how suppliers make money and what frustrates them, and translate that into clear internal advocacy. Ownership mindset. Proactive, decisive, and comfortable with autonomy in a fast-moving, high-growth environment. (
