About the role
FNOL Claims Handler
> Zego · Halifax, United Kingdom (Hybrid) · — · Posted 2026-05-18
Workplace: hybrid
Department: Claims and Fraud
Description
About Zego
At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we're only just getting started.
That's where you come in...
We're on the lookout for a passionate, driven, and eager FNOL Claims Handler to grow with our team in Halifax. This is a fantastic opportunity for individuals who may not have prior insurance experience but are eager to learn and thrive in a fast-paced, customer-facing environment.
What you will be doing
- You will be the first point of contact for customers at their most crucial moments, handling First Notification of Loss (FNOL) queries via phone, email and live chat, with empathy, accuracy, and efficiency.
- You will capture all relevant claim details accurately at first point of contact, ensuring customers are triaged and routed to the right next step in their claims journey.
- You will ensure that every customer interaction reflects Zego's commitment to exceptional service, leaving customers feeling heard, supported, and informed.
- You will work collaboratively with our wider Claims team and supply chain partners to ensure seamless claim progression from the very first touchpoint.