About the role
Hey there! We’re Fever , the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
What you'll do Manage the onboarding of new partners, guiding them through the first steps Give support to partners providing accurate, valid and complete information, solving questions and problems Guide the partners through our internal platform Assist partners in the billing process Maintain close communications with the Sales Team Translate new deals provided by the Sales Team into standardized information for operational purposes Follow communication procedures, guidelines, and policies to deliver the best possible service to the partner
Who you are You have 1-2 years of relevant experience in User Support, Customer Service, or high-level client services. Comfortable in a fast-paced working environment You have excellent interpersonal and communication skills (both oral and written) You are able to handle delicate conversations with a calm, problem-solving approach Advanced English and Spanish level. You are a go-ahead type of person, organized and motivated. Excellent eye for detail and accuracy IMPORTANT : Days off will be fixed and on weekdays only. Public holidays will be scheduled in advance if needed. Although our main offices are located in Madrid , we welcome candidates from anywhere in Spain. Why you'll love it here Attractive