About the role
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your impact As a Lead Site Reliability Engineer, you will play a key role in shaping the reliability, scalability, and operational excellence of OpenText's cloud services. You will lead initiatives that enhance system availability, performance, and stability while driving automation and operational efficiency across our cloud platforms. Working closely with engineering, product, and business teams, you will provide technical leadership in the design and implementation of monitoring, observability, and reliability solutions. You will champion best practices, mentor team members, and help drive a culture of continuous improvement through data-driven decision-making and proactive problem-solving. As part of a rapidly growing Cloud Application Engineering organization, you will have the opportunity to influence the future direction of our cloud operations, ensuring customers receive a reliable and high-performing experience at scale. What
the role offers Lead the design and implementation of monitoring, logging, alerting, and observability solutions for mission-critical cloud services. Drive reliability engineering initiatives that improve service availability, operational efficiency, and customer experience. Partner with development, platform, and business teams to define and implement operational best practices and scalable solutions. Take ownership of major incidents, root cause investigations, and service improvement initiatives, ensuring long-term reliability gains. Mentor and support fellow engineers, sharing expertise and helping to develop technical capabilities across