About the role
Juniper Switch TAC Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Support customers' HW & SW technical troubles in or in connection to Juniper switch products to resolve the issue and provide solution. Management Level Definition: Expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. To provide assistance to lower level professionals in technical analysis.
Responsibilities: Lead and drive troubleshooting on customer reported issues. Isolate product issue at hardware/software level, drive the case end-to-end for permanent fix; replicate customer environments in lab, document communication with customers/internal team (Engineering & Client management team). Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business. Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution. Partners internally with other services teams to deliver focused support by participating in customer reviews, network trainings and driving critical issues to resolution. Keep the other support teams trained on the designated ARC customer network, practices followed. Provides technical expertise and guidance during testing, deployment, and operational phases for ARC customers. Participate in tasks such as new product development projects, knowledge base creation, trainings, and other documentation activities. Mentor newly hired support engineers and peers in technical areas of specialty. Products to be supported - Juniper Switching platforms - (EX, QFX, etc.,) Education and Experience Required: Bachelor's degree required. 4-6 years experience. Knowledge and Skills: Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS) Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP) Multicast protocols [IGMP, IGMP-snooping, PIM What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of