About the role
What you will do: Work closely with the Operations team to respond to customer inquiries through several channels (Email, Social, and Telephone), delivering world class, luxury customer service to Aeyde clients. Take ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty. Proactively track and monitor B2B outbound orders for our European and Global partners, maintaining accurate records of delivery and go-live dates in the ERP system. Help the supply chain management team to support them in their day-to-day and be flexible on taking on new challenges. What you will bring: You are currently enrolled at a university and seeking a 6-month mandatory internship as part of your academic program. You are pursuing studies in Business, Supply Chain, Fashion Management, or a related field. You thrive in fast-paced environments and enjoy collaborating across multiple teams. You have strong organizational skills and a keen eye for detail. You communicate fluently in English; German skills are a plus. You bring a friendly, proactive, and independent approach to your work. You are legally eligible to work in Germany. Start: September 2026 What we offer: A bright and spacious design office in the heart of Berlin embodying our brand values and focusing on employee well-being. A unique chance to shape our company’s future and build a global brand, all within a motivating, international work environment with employees of 14+ nationalities. A high level of responsibility, creative freedom, and the opportunity to bring your originality, ideas, and independence to life. One farewell gift voucher, to be used on Aeyde footwear and accessories. Subsidized Urban Sports Club membership, Berlin Public Transport pass or German language class. 12 days of holidays within your 6 month internship. Regular team events include our Christmas and Summer Party as well as extraordinary monthly team lunches.