Senior Manager, Professional Services Technical Architect

the team focused on customer outcomes instead of task completion. In your first year, you'll help strengthen how the practice operates across delivery quality, team development, resource planning, and consultative engagement management. You'll work alongside architects in areas including AI, security, and broader platform architecture, while helping

the team turn what they learn in the field into repeatable methods that can scale across Professional Services. Some examples of our projects: Running technical discovery, scoping, and delivery for complex Professional Services engagements in AMER Turning early customer work on new GitLab capabilities into repeatable delivery kits, standards, and service patterns What you’ll do Manage and develop the AMER Technical Architecture team, including Intermediate, Senior, and Staff Technical Architects working across platform, AI, and security-related customer engagements. Manage the practice end to end, covering presales collaboration, engagement scoping, technical delivery oversight, staffing, utilization, and forecast alignment. Coach architects to grow as credible advisors centered on customer outcomes, strong technical judgment, and consultative communication. Partner on complex presales motions with Engagement Managers on estimation, solution framing, statement of work assumptions, and technical risk. Join strategic customer conversations where senior technical expertise helps build credibility, clarify ambiguity, and improve the path to successful delivery. Guide

the team through first-mover delivery of new GitLab capabilities, helping shape how emerging offerings are tested, delivered, and improved in real customer environments. Turn lessons from strategic engagements into reusable templates, architecture guidance, migration patterns, and implementation standards that can be adopted by the broader Professional Services organization. Represent the Technical Architecture practice in AMER Professional Services management discussions and partner with adjacent functions to improve coordination, service evolution, and delivery consistency. What you’ll bring Proven experience managing senior technical professionals in a services, consulting, or Professional Services environment, with a strong track record of coaching, performance management, and career development. Experience applying expertise in platform engineering, site reliability engineering, infrastructure, or software development to guide technical direction and build credibility with highly experienced architects. Experience running consultative engagements by linking technical work to business goals and keeping teams focused on customer value and realized outcomes. Experience with technically complex presales work, including discovery, scoping, estimation, solution definition, and risk assessment. Demonstrated ability to operate effectively in fast-moving environments where offerings, priorities, and organizational needs continue to evolve. Experience building or improving repeatable delivery methods such as playbooks, standards, service kits, architecture patterns, or implementation guidance. Experience facilitating executive-level customer conversations, giving clear feedback, and aligning cross-functional stakeholders around delivery direction. Familiarity with GitLab-relevant domains such as AI-powered developer workflows, security, DevSecOps, or enterprise platform adoption is helpful, along with experience ramping up quickly in adjacent areas where needed.

About

the team The Professional Services team helps customers adopt GitLab in ways that create lasting value. Within that organization, the Technical Architecture team handles some of the most complex and ambiguous work. This includes shaping early delivery approaches for new capabilities, contributing to high-impact customer engagements, and creating the patterns that help the wider organization scale successful services. You'll manage the AMER team of Technical Architects and work closely with Engagement Management, Professional Services Operations, Customer Experience Engineering, and other Professional Services colleagues. We play an important role in setting the technical standard for delivery while also helping define how new services should be scoped, delivered, and improved over time. GitLab works in an all-remote, asynchronous environment built on transparency, iteration, collaboration, and empowered ownership. In our team, that means giving managers and architects the latitude to solve hard problems, exchange what they learn openly, and continuously improve how the practice runs. If you enjoy developing strong technical talent, creating clarity in fast-changing environments, and helping customers succeed through thoughtful consulting, you'll have a meaningful place to make an impact with us. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect

the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or

benefits. See more information on our

benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $171,360 — $288,660 USD How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity

Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility

requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

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