Engineer I, IT Operations

Company Description We’re Checkout.com . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

The Role Checkout.com is looking for an enthusiastic Engineer I to join our IT Operations team. This is an early-career role for someone ready to operate independently with guidance — owning local workflows and support queues rather than only handling basic troubleshooting. Based in our Tallinn office (~60 people), you'll be the primary technical point of contact on-site, keeping our cloud-based and hardware systems reliable, secure, and scalable, and partnering with global stakeholders to improve the everyday employee experience. How you’ll make an impact Act as the primary, visible interface between Corporate Technology and the local Tallinn hub (~60 people), delivering both reactive and proactive support Independently triage, diagnose, and resolve workplace IT issues within SLA, and escalate when issues exceed defined complexity thresholds Partner with local team members to maintain office technology including desk setups, conference rooms, WiFi, and digital signage Own the day-to-day reliability of Tallinn's conference rooms, AV, and event tech, and provide hands-on support during company events Manage local procurement receipt, zero-touch device provisioning (Jamf/Intune), and audited deployment records for macOS and Windows fleets Manage local IT stock levels, hardware storage, deliveries, returns, warranty repairs, and shipment coordination, escalating supply risks before they impact onboarding or user support Onboard new joiners by provisioning secure hardware/SaaS access and hosting IT inductions. Triage standard Okta access profiles and permissions during Joiner, Mover, and Leaver (JML) workflows Follow IT security, data protection, and access control processes consistently, ensuring devices, accounts, and local workflows meet company compliance and audit expectations Provide clear, timely updates during local incidents or service disruptions, keeping users, stakeholders, and global IT teams informed until resolution Coordinate with local office stakeholders, vendors, and global IT teams to resolve office technology issues and support planned workplace changes Author clear knowledge base entries and local runbooks, incorporating peer feedback to keep them useful and current What we’re looking for Demonstrated experience supporting both macOS and Windows devices in a fast-paced corporate environment, with a track record of acting with urgency and ownership. Ability to troubleshoot and fix laptop hardware, upgrade components, and support peripheral/accessories. Hands-on capability to support and troubleshoot a wide range of market-leading SaaS applications and tools such as Google Workspace, Okta, Jamf, Intune, Slack, and Atlassian. Hands-on familiarity with unified communication spaces, peripheral devices (Poly, Logi, Zoom/Meet rooms), and office event tech. Creative problem-solving skills with a strong customer service mindset, a positive can-do attitude, and a willingness to learn and develop. Capable of researching independently to find solutions to various application issues. Basic knowledge of networking, infrastructure fundamentals (WiFi, basic routing), and cloud environments is preferred. Excellent written and verbal communication skills, fluent in English, with the ability to coordinate seamlessly with local stakeholders and global technology teams. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com , follow us on LinkedIn and Instagram