About the role
Job Description Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here. Where You’ll Work This is a hybrid role based in Denver, CO or Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection. Why this Role Matters Litera’s customers rely on our platforms to be stable, scalable, and highly available. As a Senior Reliability Automation Engineer, you will help strengthen the reliability of our production environments by building automation, improving observability, and accelerating incident resolution. This role is critical to reducing manual operational effort, improving platform performance, and enabling Engineering, Cloud Operations, Infrastructure, and Support teams to operate more efficiently. Your work will directly contribute to better service availability, faster issue detection, and a stronger customer experience. What You’ll Deliver Build automation solutions that reduce manual operational work and improve the scalability, reliability, and consistency of production environments. Develop intelligent diagnostics, remediation workflows, and self-service tools that enable Engineering and Support teams to resolve issues faster. Strengthen incident response by investigating complex production issues, identifying root causes, and driving long-term reliability improvements. Enhance monitoring, alerting, dashboards, and telemetry to improve visibility into system health, performance, and operational risk. Partner with Engineering teams to improve observability standards, operational readiness, platform stability, and production support practices. Support performance and scalability initiatives by identifying degradation trends, diagnosing bottlenecks, and recommending optimization strategies. Build and integrate reliability automation across AWS, Azure, CI/CD pipelines, deployment workflows, and cloud-native platform environments. Leverage AI-enabled tools and emerging technologies to improve troubleshooting, knowledge management, operational workflows, and engineering efficiency. We’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in