About the role
Provide Technical Leadership: Lead technical efforts for New Product Introduction (NPI) with a focus on repairability and service. Prioritize resources for critical issues, identify program risks, create mitigation plans, and develop innovative engineering solutions to address technical challenges. Manage Risk: Oversee risk management in NPI, including launch risk management. Conduct risk identification, assessment, scenario planning, and develop strategies for risk mitigation or recovery. Communicate risk management activities and drive the development of new process technologies. Drive Product Launches: Guide the organization through new product launches by coordinating development, planning, and execution of a comprehensive cross-functional device services launch strategy. Manage schedules from product inception to hand-off to the sustaining business. Collaborate on Field Repair Strategy: Work with hardware development teams early in the product cycle to define and align field repair strategies, as well as design and manufacturing
requirements for repairs and spare parts. Manage COGS Budgets: Oversee Device Services Cost of Goods Sold (COGS) budgets in collaboration with finance and business teams, including financial planning for spare parts across engineering, manufacturing, and sourcing. Bachelor's Degree Engineering, Supply Chain Management, or related field AND 4+ years experience in engineering, manufacturing, operations, program management, hardware development, or consumer electronics OR equivalent experience in engineering, manufacturing, operations or a related area. Master's Degree Engineering, Supply Chain Management, OR related field AND 6+ years experience in engineering, manufacturing, operations, program management, hardware development OR consumer electronics OR Bachelor's Degree Engineering, Supply Chain Management, OR related field AND 8+ years experience in engineering, manufacturing, operations, program management, hardware development, OR consumer electronics OR equivalent experience in engineering, manufacturing, operations Experience with the entire product development lifecycle, from ideation to field service enablement. Experience in hardware service business, implementation of repair and spare parts. Extensive experience in project management, preferably in consumer electronics or related fields. Proven record of leading teams and delivering successful product launches. Effective communication skills and the ability to manage multiple projects simultaneously.
