About the role
About
the Team We’re hiring a London based Security Operations Manager to lead day-to-day corporate and physical security operations for OpenAI’s London office, with a focus on the UK operating environment.
About
the Role This is a hands-on, high trust role in a confidential technology environment, responsible for ensuring a safe workplace experience while maintaining discreet, professional security standards. You’ll work closely with employees, cross-functional partners, building management, and external vendors, and will directly manage local security vendors and guard services.
The role reports to the EMEA Security Manager. You’ll be responsible for: Operationalize the London office physical security program, including access control, visitor management, contractor access, incident response, and office security operations. Manage security vendors and the contract guard force, including post orders, performance, coverage, KPIs / SLAs, and continuous improvement. Partner closely with Workplace / Facilities, HR, IT / InfoSec, Legal, EHS, GSOC, and office leadership to implement sensible, employee-friendly security controls. Lead local incident response and follow-through, including documentation, after-action reviews, and corrective actions. Support security planning for in-office events, leadership visits, and business travel into / out of London as needed. Drive emergency preparedness, including evacuation / muster processes, tabletop exercises, and drills in coordination with Workplace. We’re looking for someone with: 8+ years in corporate security, protective services, law enforcement, military, or a related field with increasing responsibility. Demonstrated experience running office-based physical security in a modern corporate environment; technology experience is a plus. Proven ability to manage vendors and guard force operations with measurable outcomes across quality, consistency, service, and cost stewardship. Strong incident leadership skills, calm judgment under pressure, and high discretion. Excellent stakeholder management, with the ability to influence without friction and handle sensitive employee situations appropriately. Business-level English, spoken and written, for global collaboration, reporting, and executive-ready communication. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
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