About the role
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Overview Contract Support Specialist is a role that is part of EMEA Lifecycle Services Business Operations organization within Rockwell Automation. On this position you will cover the end-to-end process of service contract orders. The process begins with their entry, continues through any changes, and includes the purchasing of required materials and services. Additionally, it monitors service utilization and consignment stock processes. On this position you will report to Contract Support Manager. This is a maternity cover position until October 2027. Job Description Service Contract order entry involves request validation, which includes data collection and consistency checks across multiple documents and systems. These documents and systems include proposals, customer documents, correspondence, costing tool. Additionally, the process involves liaison with requestors, and contract entry monitoring and review. Verification and governance of any order change/correction requests Service Contract order management: monitoring of Service Contracts usage, consignment stock management processes Monitor and control of Service Contract billing Initiate and monitor purchasing of Service Contract-related material/services incl. margin monitoring Assure the processes' compliance and quality of the admin team Liaison with all internal departments related to Service Contract entry and delivery. Participation in process improvement/alignment projects