About the role
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
Target2 Process Owner
Location: Netherlands, Spain or Poland
Or: freelance agreement in other countries (CEST time zone or adjacent preferred)
Job description
We are hiring a Target2 Process Owner to own the operational side of this transition end to end. This is a hands-on, dedicated role: you will set up every Payment Operations process required for direct participation, maintain the operational infrastructure once live, and be the operational point of contact for the T2 scheme, DNB and partner banks.
Your remit spans the full lifecycle: designing and documenting the operating model before go-live, validating it in the August end-to-end UAT, cutting over BIC by BIC, and maintaining it as business-as-usual.
Payment operations processes
- Recalls — own incoming and outgoing SCT Inst recalls end to end, including the alert/customer-consent flow and full/partial refund outcomes.
- Inquiries and investigations — automate and support SCT/SCT Inst payment investigations directly with the scheme, including non-receipt investigations and pacs.028 status requests.
- SWIFT / ISO 20022 — own and automate SWIFT enquiry handling (MT199/MT999, RFIs) and pacs/camt/pain flows.
- Incoming/missing funds — own inbound RTGS monitoring, exception-handling and returns; confirm payments settle correctly, manage unmatched items and Escrow infrastructure.
- Rejects, returns and refunds — maintain decision and customer-handling processes, back-office visibility, codes and alerts.
T2 platform and infrastructure
- Operate and own the T2 GUI/dashboard (U2A and A2A) as senior authorised user — tracking, returns, liquidity visibility, fallback/manual actions.
- Maintain CRDM reference data (BICs, routing, accounts, users, roles, certificates), the TARGET authorization matrix and segregation of duties, and the manual-vs-automated split.
- Manage the dual-route transition from indirect to direct participation, ensuring traceability by BIC and payment path, and define retirement criteria for each BNPP-dependent step.
- Own the Payment Ops interface into daily reconciliation across MCA, RTGS DCA and TIPS DCA, escalating where liquidity affects execution or customers.
Incident management, contingency and reporting
- Redesign the incident process for direct participation, replacing BNPP escalation with DNB/FIS/TARGET routes.
- Own the Payment Ops role in DNB notifications and reporting, retaining evidence to DNB readiness standard.
- Define the Payment Ops role in the Eurosystem contingency solution (ECONS II), including training and test evidence.
Cross-functional and external coordination
- Act as operational point of contact for DNB, SWIFT/NSP (NEXI), FIS, and other banks/correspondents (including BNP Paribas during dual-run).
- Partner with Product and Engineering: test interfaces, define what stays automated vs. manual — these decisions sit with Ops.
- Work closely with the reconciliation team on liquidity management.
What success looks like
- Every process has a named owner, documented delta from existing process, confirmed manual/automated steps, agreed escalation/fallback, and passing UAT evidence.
- Full set of T2 procedures established: recalls, investigations/pacs.028, inbound RTGS/Escrow returns, rejects, reconciliation, incident and GUI fallback.
- Successful migration to direct participation with zero impact on customer experience and accurate Customer Support guidance.
- Post-go-live: stable BAU with Finom-controlled SLAs and no residual BNPP dependency.
Requirements
- 3+ years in payment operations at a bank, EMI or PSP, with hands-on exposure to SEPA schemes (SCT, SCT Inst) and TARGET Services (T2/RTGS, TIPS) direct connectivity.
- Working knowledge of investigations, recalls, returns/refunds, and SWIFT/ISO 20022 messaging (MT199/MT999, pacs/camt/pain).
- Comfortable operating central-infrastructure interfaces hands-on (T2 GUI, CRDM, reconciliation/liquidity tools), including U2A/A2A actions.
- Strong process design and documentation skills — SOPs, four-eyes controls, authorization matrices, audit-quality evidence.
- Confidence coordinating with regulators and external parties, and translating operational needs to Product and Engineering.
- Senior enough to own sign-offs, incident escalation and DNB-reporting decisions independently, across Ops, IT/Security, Compliance, Risk and Finance Ops.
- Familiarity with DNB/TARGET-NL conditions, IPR and EMI/PSD2 operational obligations.
- Professional fluency in English.
Nice to have
- Prior involvement in a direct TARGET/RTGS/TIPS onboarding or sponsor-bank-to-direct-participation migration.
- Experience standing up incident management and contingency (ECONS II) processes.
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
