About the role
Partner Success Specialist (Spanish Speaking) | Vinted Careers Vinted Careers Jobs Relocation How We Hire Engineering Academy Data Science & Analytics Academy Marketing Tech Academy Internships Early Careers Blog Vinted Group Vinted Marketplace Vinted Go Vinted Pay Inclusion at Vinted About en Partner Success Specialist (Spanish Speaking) Vilnius, Lithuania Community Support Vinted Go Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission: Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life. Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces. Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members. Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG. Information about the position As Partner Success Specialist, you will be responsible for managing high-priority, complex VintedGo Partners’ support cases, balancing company policies and Partner satisfaction. The Support team plays a strategic role in VintedGo operations, so your role will directly impact service reliability and reputation. You will work in VintedGo Support Vertical Team, focusing on improving Partner and Customer experience through case analysis and real-time problem solving, process development and improvements, effective escalations’ management and co-creation with internal and external stakeholders to improve how we service our Partners. You will report to the Manager of Partner Support, and work with teammates from different Vinted offices. Your stakeholder network goes as far as Operations, Vendor Management, Sales & Acquisition and Senior Leaders. In this position, you’ll Be the main contact for complex, high-priority partner support cases, incidents, and alerts. Coordinate between partners and internal teams, including management, Operations, Legal, Finance, and Sales. Improve operational processes while balancing compliance, regulations, and partner satisfaction. Maintain and update the support knowledge base for agents. Work with cross-functional teams to improve efficiency, compliance, and service quality. Support agents’ development through feedback, knowledge sharing, and quality initiatives. Analyse partner contact trends to drive improvements, reduce friction, and increase efficiency, including through automation. Contribute to the launch of new services and strategic initiatives as a CS representative. About you Have experience in customer support/complaint handling. Fluent in English and Spanish (written and spoken). Able to assess complex issues and relevant data points, identify root causes, and implement effective solutions. Have excellent written and verbal communication skills to explain solutions clearly and calmly, even in challenging situations. Have strong stakeholder-management skills and are able to effectively collaborate to reach results, Strong problem solving and attention to detail skills. Comfortable working in a fast-paced, evolving environment. Work
