About the role
The Customer Success Lead is a senior individual contributor on Marble's Success team. You'll own a portfolio of strategic school and district partnerships and help build the foundation the Success function will scale on. Day to day, you'll manage school relationships and drive referral growth. You'll also write the playbooks, metrics and dashboards the team runs on. This role doesn't manage people today, but there's a clear path to team leadership as we grow. Hybrid, in our SoHo, NYC office three days a week.
What they'll own:
- A portfolio of strategic school and district partnerships, as the main contact for counselors and school stakeholders
- Growing the portfolio by helping counselors identify more students who could benefit from care
- Defining how the Success team grows referral volume
- New playbooks, metrics and dashboards that keep schools healthy and help the team prioritize its time
- Using AI to automate repetitive workflows
- Being the voice of the customer with Ops, Product, Growth and Clinical
How this differs from the Customer Success Manager role: the CSM role asks for 2 to 3+ years. That person owns a high-volume school portfolio and runs the current playbook. The Lead asks for 4 to 5+ years, owns more strategic school and district accounts, and writes the playbook. If a candidate is strong but has fewer than 4 years of experience or has never built a playbook from scratch, consider them for the CSM role.
Please calibrate on level:
This is a senior IC role, not a head-of or director role, and we won't stretch the level or the band for it. Please don't send candidates who are well above the profile, such as:
- Current or former Directors, VPs or Heads of Customer Success
- People who have managed teams of CSMs or run a CS organization
- Candidates whose current or expected base is above $150K
The strongest fits are hands-on operators with 4 to 5+ years who still want to own their own book. If someone would be stepping down in title, scope or pay to take this role, they're probably not the right fit.
About Marble Health
Marble Health strengthens the mental health of students and families by creating comprehensive support systems that connect schools, families, and therapists. We remove barriers to mental healthcare through flexible scheduling, virtual appointments, insurance coverage, and a no waitlist policy.Our holistic approach includes:
• Individual therapy for teens and children in third grade and above (7+ languages supported)
• Evidence-based group therapy programs for students in fourth grade and above
• Parent therapy and family therapy
• Care coordination between therapists, schools, and families
• Free educational workshops for counselors, teachers, and parents
Required skills
Other roles at Marble Health
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Job details
Salary
$110,000 - $150,000
Location
New York, United States
Experience
4+ years
Funding
Total raised
$15.5M
Last stage
Series A
Investors
Founders
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.