Commercial Renewal Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Experience in account management, commercial renewals, customer retention, or related client facing roles Ability to manage multiple renewals and retention activities across small to mid size accounts Strong communication and relationship building skills to engage effectively with customers and internal stakeholders Analytical and detail oriented approach in forecasting, pipeline management, and contract execution Understanding of subscription based business models; experience with Data or Know Your Customer related products preferred Ability to work independently while collaborating with cross functional teams Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Bachelor’s degree or equivalent practical experience in business, finance, economics, or a related field

Responsibilities Supports renewal execution and customer retention for a portfolio of subscription clients Manage renewal and retention activities for a portfolio of small to mid size accounts, ensuring customer satisfaction and revenue retention Execute end to end renewal processes for subscription based products, including Data and Know Your Customer related renewals, in alignment with internal commercial policies Engage proactively with customers to manage renewal timelines, pricing discussions, documentation