About the role
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About
the role As a Client Operations Associate you will be the point of contact for inbound support, assisting customers with policy servicing needs—including coverage questions, billing updates, and general policy administration. This role blends customer communication with back-office processing, ensuring each interaction is handled efficiently, compliantly, and with exceptional attention to detail. To succeed in this role, you must possess strong attention to detail and follow through, enjoy working cross-functionally, and be highly organized. Duties and
Responsibilities: Possess and utilize strong understanding of Ethos products and processes Maintain accurate policy records and document client interactions in Salesforce, ensuring data integrity and compliance with regulatory standards Navigate internal systems to verify customer information, review coverage details, and update records Partner with cross-functional teams to escalate complicated cases or resolve policy discrepancies Use phone etiquette and time-management skills to balance call volume, follow-up tasks, and documentation Achieve individual and team goals for production and quality to ensure a positive customer experience as well as compliance for Ethos Identify and propose process improvements, working with stakeholders and management to implement solutions that enhance efficiency and customer satisfaction Uphold transparency and ethical standards in all communications and actions, aligning with Ethos policies and values
