Claims Associate

About

the team The Claims Associate will handle claims involving higher complexity, requiring significant levels of understanding and interpretation of Turo’s operating policies and procedures. They will independently conduct investigations to understand causation, determine if coverage applies, and exercise their judgment on matters of significant financial impact to Turo and Turo’s hosts. What you will do Utilize their expertise and education to investigate claims with a high financial impact on Turo. They will interpret policies, determine appropriate methods of investigation, interview customers and assess credibility, analyze damages, and determine on behalf of Turo if a host is eligible for Protection. Communicate with customers to gather information, explain protection and procedures, educate hosts, explain why coverage is or is not applicable in certain circumstances, and effectively negotiate claim resolutions. Investigate and make recommendations, on behalf of Turo management, for requests for escalation or reconsideration from standard and Fast Track claims teams, including review of Fair Claims and presentation to arbitration as needed. Apply discretion and judgment to waive or make exceptions to process and policy to achieve the right outcome for our host when warranted. Participate in special projects, improvement actions, or other business changes, including making recommendations on claims process improvements, objectives, and KPIs. Attend meetings, huddles, 1x1s, and training sessions. Your profile Investigative mindset to seek out information with the ability to analyze evidence and draw conclusions based on logical reasoning. Strong ability to exercise independent judgment and decision-making beyond established guidelines and processes. Ability to explain complex situations using clear and concise language. Strong organizational skills, with the ability to independently manage a pending inventory of claims assigned to you. Proficient in reviewing and evaluating estimates, with a strong understanding of collision damage theory to determine both causation and costs. Communicate clearly, professionally, and empathetically. Strong proficiency in verbal and written customer service communications in French. Ability to multitask across technical platforms. Proficiency with technology including macOS and Google Docs. At least two years of customer relations experience.

Bonus if you have 1 year of auto claims experience. Bachelor’s degree. Note: The recruitment process will be conducted in English; fluency in English is required for this role. For this Claims role, the target base salary range for the Paris office is €33,000 to €41,000 per year. This position also includes stock grants and

benefits. In general, our ranges reflect market targets for new hires based on level and location. Within the range, individual

compensation is determined by objective criteria assessed during the hiring process; such as technical skills, professional experience, and relevant education. You are encouraged to discuss total

compensation and

benefits with your recruiter. Turo places great importance on in-person collaboration to foster a dynamic company culture. This role follows a hybrid model: employees are expected in the office three days a week (Monday, Wednesday, and Thursday). Turo considers a minimum in-office presence of three days per week an essential requirement for this hybrid role. Your recruiter can also share more details about the

perks and

benefits offered at our Paris office. #LI-EG1 #LI-Hybrid Turo est la plus grande plateforme d’autopartage au monde. Elle vous permet de réserver la voiture parfaite pour aller où vous le désirez, auprès d'une communauté dynamique d'hôtes de confiance. Que vous veniez de loin ou que vous cherchiez une voiture près de chez vous, que vous vouliez un véhicule robuste ou une décapotable élégante, vous pouvez éviter les agences de location et choisir parmi une sélection de voitures uniques partagées par des hôtes locaux. Les entrepreneurs peuvent prendre le volant de leur avenir en devenant hôtes et en créant une nouvelle source de revenus avec Turo. Ainsi, vous pouvez tirer parti de notre plateforme afin d'atteindre vos objectifs. Avec pour mission inébranlable de maximiser l’utilisation du 1,5 milliard de voitures dans le monde, Turo débloque la valeur cachée des voitures sous-utilisées, encourageant quiconque à prendre le volant. Trouvez ce qui vous transporte — Turo. Welcome to Turo Careers! Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts. We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at [email protected]. Candidates can also report suspicious activity to the FTC or other appropriate authorities.

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