About the role
Business Operations Project Lead
The Role: We are searching for a Business Operations Project Lead to serve as the operational backbone for Brightline’s internal systems. This role brings execution rigor and operational discipline to the highest-priority strategic initiatives across the organization, translating business priorities into structured project plans, repeatable processes, and reliable execution. This is not a "status reporting" role. We need an Internal Architect who can walk into a room of disagreeing clinical and technical stakeholders and leave with a documented, automated workflow and/or solution that solves a bottleneck. You’ll serve as the execution partner who ensures strategic priorities translate into the scalable systems that allow our clinicians and engineers to do their best work. Reporting to the Director of Business Operations, you will ensure our outcomes lead to sustainable operational practice.
Responsibilities: Strategic Project Execution Own end-to-end delivery of high-priority cross-functional initiatives, ensuring projects are scoped, planned, resourced, and executed on time and aligned with organizational goals. Translate organizational priorities into structured execution plans, including timelines, deliverables, and success metrics. Act as the central coordination point for assigned initiatives, maintaining visibility into dependencies, risks, and progress across workstreams. Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward. Drive high-velocity iterations in a scrappy, Series C environment, focusing on rapid outputs and accelerated timelines to move teams from strategy to decision-making efficiently. Process Design & Documentation Construct the Engine: Design, develop, and document repeatable processes, workflows, and operational playbooks that enable strategic initiatives to scale beyond one-off execution. Own continuous process improvement as a standing responsibility, ensuring workflows evolve with organizational needs and are consistently followed. Build and maintain comprehensive documentation (SOPs, process maps, decision frameworks, templates) that creates institutional knowledge and reduces execution friction. Ensure processes are built for scale from the outset, not retrofitted later. Cross-Functional Collaboration & Stakeholder Management Bridge the Gap: Serve as the operational point of contact for assigned strategic initiatives, acting as the primary "translator" between the medical team, engineering, and business leaders. Influence without direct authority, building alignment and driving accountability across teams with competing priorities. Facilitate strong cross-functional partnerships that accelerate execution, surface blockers early, and maintain momentum on complex initiatives. Navigate Ambiguity: Move work forward in a high-growth environment where the playbook is still being written and directions are frequently evolving. Operational Excellence & Visibility Create visibility into project health, progress against milestones, and risks requiring attention or escalation. Manage competing demands and shifting priorities in real time, ensuring resources are allocated effectively and trade-offs are surfaced transparently. Maintain operational discipline in execution—meeting cadences, status tracking, decision logs, and clear accountability structures. Partner closely with the Director of Business Operations to ensure alignment on priorities, capacity allocation, and escalation pathways.
