About the role
Why you should join us Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have: Exponential organic growth: We have product-market fit and are growing rapidly. Tandem supports thousands of new patients every day, is spreading with doctors through word-of-mouth, and works with the largest biopharma companies in the world. An AI-first business model: Our approach is distinctly enabled by AI, but our business gets stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that compound over time. Top tier investors: With the traction to support conviction in our model, we raised significant funding from top investors (Thrive Capital, General Catalyst, and Accel) to build an exceptional team of engineers and operators. Our number one priority is scaling to market demand . We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster. All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.
About
the role As a member of our Provider Growth team, you will be responsible for helping new provider organizations go from first contact to full activation. Your job is to make onboarding fast, simple, and effective — ensuring every new user sees value early and often. You will conduct outreach, run onboarding sessions, build self-serve tools, and guide practices through real-world integration of Tandem into their day-to-day workflows. This is a hands-on, client-facing role that requires both empathy and execution. You will work closely with ops, product, and engineering to build scalable processes, surface feedback, and help the company understand what providers actually need. Your work will directly impact how many patients get the support they need and how fast we can scale. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Tandem's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you. If you join, you will: Own the end-to-end onboarding experience for new provider organizations, from first contact all the way through to full activation Build, maintain, and close a list of target accounts, in partnership with RevOps & Analytics teams Drive outreach and engagement to help bring new practices into the funnel and get them excited to try Tandem Host product demos, training sessions, onboarding walkthroughs, and develop materials tailored to different user types (e.g., staff, clinicians, administrators) Build and refine repeatable playbooks and self-serve resources to help onboarding scale efficiently Monitor activation and adoption data to identify blockers and intervene proactively Drive usage of key features by helping providers understand how to incorporate them into their real-world workflows, and gather feedback on those features to inform Product improvements Partner with ops, product, and engineering teams to ensure a cohesive and high-quality user journey We’ll be most excited if you have: Proven track record in sales, customer success, or implementation, ideally in a startup or health tech environment A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus) Excellent communication skills — clear, patient, personable, and confident Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fast Ability to master new complex technology tools quickly and work with data High NPS with your former teammates Experience with Hubspot or similar CRM platforms This is a list of ideal