About the role
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT As a Customer Manager at OpenText, you will play a pivotal role in helping customers maximize the value of their investment in OpenText solutions while driving long-term business growth. This is more than a relationship management role—it is an opportunity to become a trusted advisor, influencing customer success strategies, identifying expansion opportunities, and delivering measurable business outcomes. By building executive-level partnerships and collaborating across Sales, Services, Support, Finance, and Legal teams, you will directly contribute to customer retention, revenue growth, and the success of our customers’ digital transformation journeys. WHAT
THE ROLE OFFERS • Build and strengthen strategic customer relationships, serving as the primary point of contact and trusted advisor for assigned accounts from manager to executive levels. • Drive retention, renewals, and revenue growth by positioning OpenText services, support programs, and identifying upsell and cross-sell opportunities. • Manage a portfolio of strategic accounts, conducting account planning and sales activities to achieve or exceed assigned revenue objectives. • Lead the renewal process end-to-end, including quoting, customer outreach, negotiations, follow-up activities, and timely contract closure. • Partner with Sales, Services, Support, Finance, and other cross-functional teams to ensure seamless customer experiences and consistent service delivery. • Monitor account health, maintain accurate sales records, forecast revenue, and track key customer and business performance metrics. • Identify and develop new business opportunities within existing accounts and the broader customer landscape to support future growth. • Lead customer meetings and proactively manage escalations, collaborating with internal stakeholders to drive customer satisfaction and continuous improvement. WHAT YOU NEED TO SUCCEED • 3–5 years of experience in a customer-facing role within Sales, Customer Success, Account Management, or a related field; software industry experience is an asset. • Proven ability to build, maintain, and grow post-sales customer relationships while driving renewals, retention, and expansion opportunities. • Strong account management, consultative selling, and negotiation skills with a track record of achieving or exceeding revenue objectives. • Excellent communication, presentation, and interpersonal skills with the ability to engage and influence stakeholders from manager level through executive leadership. • Demonstrated ability to think critically, solve complex business challenges creatively, and make sound decisions independently. • Strong organizational skills with the ability to manage multiple priorities, balance competing deadlines, and thrive in a fast-paced environment. • Collaborative team player with a customer-first mindset and experience working across cross-functional teams to achieve shared goals. • Professional, adaptable, and fluent in English, with a commitment to delivering exceptional customer experiences and business outcomes. ONE LAST THING: OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. If you are passionate about building meaningful customer relationships, driving business growth, and creating exceptional customer experiences while making a measurable impact, this is an exciting opportunity to grow your career and help shape the success of some of the world's leading organizations OpenText's commitment to diversity and inclusion surpasses legal