Systems and Platform Administrator I

Qualifications Associate or bachelor’s degree in a technical field, or equivalent practical experience. 2-3 years of experience in IT support, desktop support, service desk escalation, or a related technical support role. Demonstrated experience handling service desk tickets, customer support requests, and technical documentation. Preferred Certifications CompTIA A+, Network+, or Security+. Microsoft, Apple, or Jamf support certifications. Endpoint management or cloud fundamentals certifications are a plus. Additional Operational Expectations Support endpoint security and compliance initiatives, including vulnerability remediation, access reviews, patch compliance, and adherence to least privilege standards. Assist with administration and support of enterprise collaboration and operational tools such as ServiceNow, Microsoft Teams, Zoom, VMware, Okta, and PowerShell automation workflows as applicable. Track and maintain service quality metrics including SLA adherence, documentation accuracy, customer satisfaction, ticket quality, and asset inventory accuracy. Physical Demands and Work Environment Duties are performed primarily in a standard office or technical support environment. Requires extensive use of computers, communication systems, and collaboration platforms. May require approximately 5% of travel via automobile or airplane. The Job Description is intended to be a general representation of the

responsibilities and

requirements of the job. However, the description may not be all-inclusive, and

responsibilities and

requirements are subject to change. The annual base pay for this position is: $61,600.00 - $92,400.00 F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change. You may also be offered incentive

compensation,

bonus, restricted stock units, and

benefits. More details about F5’s

benefits can be found at the following link: https://www.f5.com/company/careers/

benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment,

compensation, promotion,

benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected]. Hybrid: Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote: Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you—the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.

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