About the role
Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? Your mission UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AI-powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes. This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.
What you'll do at UiPath Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and
requirements, collaborate with cross-functional teams to tailor success strategies accordingly Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and
