About the role
We are an intense, tightly-knit team building the future of AI-native customer experience for B2C brands. Our customers range from fast-growing DTC brands on Shopify and TikTok Shop to established e-commerce companies, and we obsess over listening to each of them and helping them succeed. Our development pillars are security, reliability and performance, combined with pragmatism to always find working solutions and be ultra-responsive to customer feedback and requests. Working at the intersection of AI and commerce, we strive to build correct, future-proof solutions with great taste.
We were recently featured in TechCrunch for our work building the world’s first AI-native customer service agency for brands:
Blog post:
As a Founding GTM, you will be directly engaging with our customers and prospects. You will become the bridge between cutting-edge AI automation and DTC brands scaling their support operations. You'll run discovery calls, deliver tailored demos, close deals, and step in as the trusted advisor when complex buying decisions require judgment and empathy.
Our goal: reach $10M ARR by end of 2026. You'll be instrumental in getting us there.
What you will do
- Own the full sales cycle from prospecting to close for B2C brands looking to transform their customer support
- Run discovery calls that uncover real pain points around support volume, BPO costs, and scaling challenges
- Deliver product demos that show how 14.ai achieves auto-resolution with sub-10 second reply times
- Build relationships with founders, COOs, and CX leaders at DTC brands on Shopify, TikTok Shop, and other platforms
- Shape our go-to-market strategy based on what you learn in live customer conversations
