About the role
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: The Director of IT Business Application Services leads the strategic planning, development, and implementation of business application services across the enterprise. This senior leadership role is responsible for establishing operational objectives, developing policies, and creating procedures that ensure optimal application performance and reliability. The position oversees multiple functional areas through subordinate managers and plays a critical role in aligning technology resources with organizational goals. Job
Responsibilities: Drive platform governance across the Salesforce org, ensuring new enhancements align with legacy logic, standardize business processes, and enforce best practices across Cotality’s Marketing, Sales, and CX Service communities. Proactively identify and remediate architectural vulnerabilities; strategize and schedule refactoring initiatives within standard sprints to systematically reduce technical debt while continuously delivering business value. Own the end-to-end development cycle, ensuring all configurations and code deployments are rigorously documented, tracked, and promoted seamlessly through the environment pipeline. Lead, mentor, and scale a high-performing team of internal Product Analysts, coaching them on effective requirement gathering (anchored by business value classifications), Agile execution, and proactive stakeholder management. Oversee strategic vendor partnerships, managing co-sourced delivery models to ensure seamless collaboration, high-quality output, and accountability. Optimize the service intake process used for internal support, establishing robust case categorization (Bug, Enhancement, Task) to enable data-driven prioritization. Monitor, analyze, and report on support ecosystem performance (both internal and vendor), ensuring internal users receive timely, high-quality resolutions against defined SLAs. Establish and maintain traceability between originating Salesforce Cases and resulting Jira Epics/Tasks for comprehensive auditability and impact reporting. Facilitate key Agile ceremonies (Sprint Planning, Backlog Grooming) in partnership with vendor support teams, transforming high-level business needs into actionable user stories with explicit acceptance criteria. Maintain deep operational familiarity with the internal support platform toolchain, specifically Salesforce Service Cloud, Jira, and GitHub, to guide the Software Development Lifecycle (SDLC) effectively. Job
