About the role
We are seeking an Agent Engineer to work directly with our customers to implement, configure, and optimise Wisq for their unique HR environments. This role combines deep technical expertise with strong customer-facing skills to ensure successful deployments and the ongoing success of our AI platform.
You will be the technical side of our customer-facing team – the person who translates a customer's HR process requirements into high-leverage, AI-powered workflows built on the Wisq platform. You will partner closely with an Agent Strategist (our customer success function) on each account, owning the technical delivery end-to-end: from scoping and design through to build, testing, and iteration. This is not a software engineering role and you will not be shipping code. The craft here is in understanding a customer's environment, configuring and deploying Wisq's workflow engine to solve their specific problems, and consulting them toward the best solution.
Key Responsibilities
- Configure and deploy integrations with SSO, SCIM, HRIS/HCM platforms, and document management systems (e.g. Workday, UKG, Dayforce, SAP, SharePoint, Google Drive)
- Work directly with customers to understand their unique HR processes and gather technical requirements; present workflow designs back to the customer and consult them toward the recommended approach
- Build agentic HR workflows leveraging the Wisq AI platform across Policy Administration, Employee Support, Service Delivery, and HR Operations
- Leveraging Wisq's RAG technology, synchronise customer content and validate question-answering capabilities
- Develop configurable extraction algorithms to process diverse customer data formats – from bespoke performance review templates to non-standard file structures – within the data ingestion workflow
- Serve as the first line of technical escalation when integration or platform issues arise, troubleshooting and resolving problems to ensure seamless data flow between systems