About the role
SureBright is building the world’s first AI-native, agentic warranty company. In line with that, this is a high-ownership “do whatever it takes” role for someone who wants to operate at founder speed, learn the full stack of an insurance/warranty business, and ship work that directly moves revenue, conversion, and retention.
What you’ll own
As our Sr Product Manager, you’ll take ambiguous, high-impact problems and turn them into shipped product. You’ll do discovery, define the strategy, design the workflow/UX with UI/UX designer, partner with engineering to deliver, and then drive iteration based on metrics and customer feedback.
This is a hands-on role. You’ll be expected to “deliver the product yourself” (flows, wireframes, PRDs, acceptance criteria) and run the full loop from insight → build → launch → learn → refine.
What you’ll do
- Problem discovery and research (independent)
- Identify the highest-leverage problems across merchant onboarding, checkout attach rate, claims experience, and D2C conversion
- Talk to merchants, customers, and internal ops weekly; synthesize insights into clear opportunities
- Research the market: compare competitors/tools, evaluate vendor solutions, and decide build vs buy vs partner
- Map workflows end-to-end and find failure points (latency, confusion, trust gaps, compliance constraints)
- Product definition and design (end-to-end)
- Write crisp PRDs: goals, non-goals, user stories, edge cases, constraints, success metrics
- Design user journeys, flows, and wireframes yourself (fast iteration > perfect pixels)
- Define data and event tracking requirements so we can measure what matters from day one
- Collaborate with compliance/ops to ensure policies, disclosures, and flows are correct and auditable
