About the role
A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Job Title: Technical Specialist Locations: Houston, TX: Boston, MA (Hybrid, 2 days in office) Reports to: Manager, Technical Support A quick snapshot … Our Technical Specialist is critical to the overall success of Conga and our customers. You’ll troubleshoot technical issues with customers, gather
requirements, support with product configuration, demo our products, create knowledge base articles, and maintain accurate information in internal applications. You’ll be a keen problem solving and customer service champion that will allow our customers to successfully troubleshoot technical issues to resolution while simultaneously delivering an amazing customer experience. Why it’s a big deal… Our Technical Specialists are the core of our customer facing technical support organization. You’ll represent Conga when our customers need us most and are one of Conga’s most important brand representatives. You won’t just simply fix problems; you’ll provide consultative guidance to our customers in best practices and help our customers better use our products. Here’s what we’re looking for… Related experience. You have experience in a support or customer facing role, ideally supporting a technology and/or SaaS product. Your experience in a customer support or delivery role has prepared you to effectively investigate technical issues, prioritize, and escalate as needed, and to ensure timely resolutions in line with client SLAs. You’re passionate about problem solving. You possess a deep love of problem solving. You have a proven ability to analyze and apply logical thinking to determine the root cause of an issue. You think creatively and outside of the box to find solutions that match the customer’s needs. Continuous Learner. You’re curious and eager to learn new technologies. We’ll train you on the products, but you don’t stop there. You ask questions and utilize a variety of resources, including your colleagues, professional network, articles, to get the job done. Then you apply that knowledge across the business where it makes sense. Customer-Facing Skills. You bring confidence and clarity to every customer interaction. Whether it’s managing key relationships, leading demos, or jumping in during a support escalation, you know how to communicate, problem-solve, and represent your team with professionalism. Here’s what will give you an edge… Technical communicator. Along with providing world-class technical support, you also are comfortable sharing your knowledge with your peers and customers. You’re able to communicate complex ideas to a wide audience of varying technical knowledge. Consultative approach. Sometimes fixing a technical problem isn’t the best answer. You go the extra time, working closely with your customers to maximize their use of Conga products. Salesforce experience. Experience as a Salesforce Admin or developer is a plus. In the spirit of the Conga Way, we strive to design easy-to-understand