We’re looking for a Customer & Community Engagement Program Manager to design and scale community engagement programs that activate customers, deepen customer relationships and retention, and drive long-term customer value. This role is responsible for building programs, experiences, and engagement systems that drive repeat participation, peer-to-peer problem-solving, and turn customer engagement into measurable business impact. This role goes beyond traditional community management. You won’t simply manage a community— you’ll launch and evolve a modern customer engagement ecosystem. You’ll architect and lead programs that energize our customer base, including webinars, events, technical community advocacy initiatives, and scalable engagement campaigns that give customers compelling reasons to return, participate, and grow with us over time. You’ll sit within the Customer Experience & Enablement team and work cross-functionally with Customer Success, Developer Relations, Product, and Marketing to ensure our engagement efforts support customer activation, retention, product adoption, and customer insight generation. We’re looking for someone with a strong program management and marketing mindset who can blend strategy, experimentation, and execution to build programs customers genuinely value. What You’ll Do Program Strategy & Execution Own the strategy, design, and execution of community engagement programs across channels (webinars, events, forums, community blogs, and more) Build and scale structured programs, including: Super user program User-generated content campaigns Technical advocacy initiatives Learning & career development programs Design repeatable participation loops that drive ongoing engagement (not one-time events) Continuously evaluate and evolve program formats to maximize impact and scalability Events & Webinar Ownership (End-to-End) Own a scaled webinar and events program (content planning, speaker management, promotion, execution, and follow-up) Build a consistent event cadence aligned to community and business priorities Convert event participation into ongoing community engagement and contribution Ensure events are integrated into broader community programs (not standalone moments) Engagement & Lifecycle Strategy Define what meaningful engagement looks like and how it supports business goals Identify and activate high-potential members and emerging community leaders Create pathways for members to deepen participation over time (attendee → contributor → advocate) Experiment with new approaches to engagement, including AI-enabled and scalable formats Translate community engagement into deeper learning opportunities by seamlessly connecting users to formal training and certification in Identity University Activation & Campaign Integration Design community-driven activations (challenges, discussions, campaigns) that support key initiatives Partner with marketing to align community programs with campaigns and product launches Ensure community is an active channel in broader go-to-market efforts Cross-functional Collaboration Engage with the Customer Success team to develop programs that support customer onboarding, adoption, retention, and advocacy goals Partner with Developer Relations to build a cohesive community experience and complementary engagement programs Collaborate with Product Management to ensure user feedback informs decisions Work with Marketing to ensure that community content and programs align with brand, messaging, and target audiences Build and deploy a cross-functional network of internal Subject Matter Experts and Technical Advocates, leveraging their expertise to champion programs and drive deeper community participation Measurement & Optimization Define and track KPIs for engagement programs, including: Activation rate Repeat participation Program engagement and contribution Analyze program performance and member behavior to identify what drives retention Make informed decisions on what to scale, iterate, or sunset What Success Looks Like (First 6 Months) Multiple active programs driving repeat engagement, not just attendance Clear increase in returning and participating community members Events that consistently convert into ongoing community activity A defined and growing group of highly engaged “core” community members What We’re Looking For 4+ years of experience in marketing, program management, or community management Proven track record of building programs from scratch and scaling them Strong understanding of engagement mechanics and user behavior Ability to translate user feedback and data into clear insights and actions Experience working cross-functionally in fast-paced environments Comfortable with ambiguity and motivated to shape and build a function Strong communication and organizational skills
Nice to Have Experience building or scaling a super user, advocacy, or user community program Background in B2B or SaaS environments Familiarity with AI-driven engagement tools or automation strategies What Sets You Apart You think in systems and loops, not just activities You don’t just run programs—you build engines that sustain engagement You’re highly proactive and take ownership of outcomes, not just execution
Benefits and
Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total
compensation package, this role may be eligible for the SailPoint Corporate
Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-max, USD): $0 - $0.00 Base salaries for employees based in other locations are competitive for the employee’s home location.
Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off
benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary
benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint. SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats. The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities. It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job
requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986. Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: Filing a complaint; Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or Exercising any other right protected by section 503, VEVRAA or their implementing regulations. SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business. SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.
