About the role
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT A Client Director role at OpenText is more than a job—it’s an opportunity to drive meaningful impact for clients and the business. In this role, you will be responsible for Professional Services sales, revenue generation, and client success across accounts in east region of US, while collaborating with peers across North America to achieve shared goals around bookings, revenue, margin, and client advocacy. As Client Director, you will own all aspects of Professional Services within your territory, including driving services sales, supporting license and cloud opportunities, and ensuring successful solution implementation. You will serve as a trusted advisor to clients, strengthening relationships while positioning the full portfolio of Professional Services to maximize client value. WHAT
THE ROLE OFFERS • Selling Professional Services across different accounts • Generating revenue opportunities by developing solutions for clients and Service Offering using creativity and the available tools. • Creating a pipeline of opportunity to generate bookings meeting quarterly budget expectations. • Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text. • Regular and timely updating of opportunity status in our CEM system (Salesforce.com) • Working with the sales team to generate revenue within existing accounts by proposing the full range of solution realization, enhancement, and operational services including updates, upgrades, customization to existing clients. • Ensuring timely delivery and management of resource forecasting, opportunity forecasting, proposal/SOW writing and achieving required approvals, contract and invoicing status using appropriate tools available. • Understanding revenue forecasting and be able to report accurately on Quarterly revenue and bookings to Regional Vice-President. • Partnering cross-functionally with the Professional Services team to support RFP development, drive opportunity tracking, and contribute to business development synergy sessions, ensuring effective communication of client account activities to key OpenText stakeholders. • Dealing with C-Level executives WHAT YOU NEED TO SUCCEED • University Degree or College Diploma and/or relevant IM/IT experience (10+ years) or equivalent. • At least 7 years of experience with IT systems. • Experience selling Professional Services • Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes. • Knowledge of the Open Text product offerings and how to associate such to client’s business