About the role
Manager, Solutions Support Engineering - East | Wiz Careers *:not([data-layout="full-bleed"])]:col-start-2"> Sign in Experiencing an incident? Wiz Pricing Platform Solutions Pricing Resources Customers Company *:not([data-layout="full-bleed"])]:col-start-2"> Careers Manager, Solutions Support Engineering - East Remote - USA | Support :first-child]:text-primary-blue group-data-[theme=brand]:prose-blockquote:border-white group-data-[theme=brand]:prose-blockquote:text-white group-data-[theme=brand]:[&_cite]:text-secondary-blue-medium group-data-[theme=brand]:[&_cite>:first-child]:text-secondary-blue-light prose-code:rounded-md prose-code:bg-secondary-blue-medium/10 prose-code:p-1 prose-code:font-mono prose-code:font-normal prose-code:break-all prose-code:text-primary-blue prose-code:before:hidden prose-code:after:hidden group-data-[theme=brand]:prose-code:bg-secondary-blue-dark group-data-[theme=brand]:prose-code:text-secondary-blue-medium dark-research:prose-figcaption:text-gray-light dark-research:marker:text-pink-research dark-research:prose-headings:text-white dark-research:prose-a:text-pink-research dark-research:prose-blockquote:border-pink-research dark-research:prose-blockquote:text-white dark-research:[&_cite]:text-gray-light dark-research:[&_cite>:first-child]:text-pink-research dark-research:prose-code:bg-pink-research/10 dark-research:prose-code:text-pink-research mt-10"> Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google , meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation. Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun! SUMMARY As a Solutions Support Engineer Manager, you will be a part of a global team responsible for providing an outstanding technical support experience. In this role, you will manage a technical team of highly skilled engineers and help enable them solve technical problems for customers with a mix of debugging, networking, system administration, and updating documentation.You are expected to be an AI-first leader, not only familiar with AI but actively using and building with it to scale our support offering. You will lead by example, using tools like Claude Code to build out advanced support models and internal tools. WHAT YOU’LL DO Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Ensure successful training and onboarding of new hires Guide