About the role
ABOUT TAVA At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it. We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you.
ABOUT
THE ROLE Tava Health is looking for a Senior Lifecycle Marketing Manager to own the strategy, infrastructure, and execution behind a wide variety of lifecycle marketing programs. This is a hybrid strategic/technical/creative role: you'll design and execute journeys that recruit therapists and prescribers, drive patient signups and completed sessions, and activate commercial partnerships — while also getting hands-on with the data infrastructure, platform configuration, and template code that make those journeys work. You'll operate across the entire business, partnering with Marketing, Product, Engineering, Provider, Client, and Commercial teams on provider growth programs and additional lifecycle initiatives. If you love the intersection of strategy, data, and craft — and want to build lifecycle programs that genuinely help people access mental healthcare — this role is built for you.
WHAT YOU'LL DO Lifecycle Strategy & Campaign Execution Build lifecycle marketing strategy, customer journeys, and campaigns to recruit providers, drive patient signups and completed sessions, and activate commercial partnerships. Rigorously test and iterate on all campaign elements — subject lines, messaging, timing, segmentation, and CTAs — to continuously improve open rates, click-through rates, conversion rates, and other key performance metrics. Strategize, write, and edit compelling, brand-aligned copy for lifecycle communications that resonates with providers, individuals seeking mental health support, and commercial partners. Data & Event Tracking Infrastructure Partner directly with Product and Engineering teams to define, implement, and troubleshoot the customer data and event tracking infrastructure that powers lifecycle campaigns. Scope event schemas and resolve data structure mismatches between systems (e.g., CRM, webhook, and ESP integrations). Identify the right architecture — API-based event tracking vs. native integrations — for reliable, scalable campaign triggers. Marketing Automation Platform Management Expertly manage and utilize our marketing automation platform (deep hands-on experience with Iterable or HubSpot, or similar platforms like Braze or Customer.io , required). Apply advanced templating logic (e.g., Handlebars or similar conditional templating languages) to build dynamic campaigns. Troubleshoot platform-specific field resolution and data-binding issues. Template Development & QA Build, QA, and deploy responsive, dynamic email and SMS templates using HTML/CSS and conditional templating logic. Ensure correct rendering, including null/missing data handling and fallback states. Ensure consistent display across devices and email/SMS clients. Analytics & Reporting Monitor, analyze, and report on campaign performance. Use performance insights to optimize journeys and campaigns, and make actionable recommendations for future strategy. Present results and insights to stakeholders on a regular basis. MarTech Strategy & Scaling Evaluate and help scale our marketing technology infrastructure as the platform grows. Assess CDP/ESP tooling and data pipeline
