About the role
Overview:
About us Cvent Event Diagramming (formerly Social Tables), is a collaborative meeting and event diagramming platform used by planners and hotel professionals to bring successful events to life. It helps hotels and venues work with event professionals to design successful events. Hotels can show off your event space and collaborate in real-time with planners to demonstrate how your property or venue is uniquely suited to meet their
requirements. Hotels with Cvent Event Diagramming see a nearly 2% increase in F&B profit per occupied room, according to STR, a hospitality data group. Event Diagramming by Cvent is the world’s most popular event planning solution — and for good reason. Join more than 5,000 venues streamlining MICE sales, marketing, and operations today https://www.cvent.com/in/hospitality-cloud/cvent-social-tables Job Description: We have multiple Associate Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department for the product : Event Diagramming. As our clients' primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via chat and email. There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible. Client Services Team Our team of over 150 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology and communications. Work Hours: US Shifts – East and West Coast Customers: Cvent has over 90,000+ users spread across 40 countries. Nearly 70% of our revenue comes from corporate customers, the rest from associations, non-profits and universities. Representative clients include Marriott, Hyatt, KPMG, the World Bank, Rolls Royce, American Marketing Association, Wal-Mart, Mobil, Yahoo, Harvard University, United Way, BMW, and Siemens. In This Role, You Will: • Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance • Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business • Gather client