About the role
Job Family: Patient Account Representative Travel Required: None Clearance Required: None What You Will Do: The Patient Account Representative – Patient Collections is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned This position offers an attractive hybrid schedule working two days in our El Segundo, CA office and three days virtually from home. 8 hour shifts available either 8:00-4:30 or 8:30-5:00 PST. This position is for an agent who will be receiving incoming calls and making outbound calls with soft collections. Heavy outbound & inbound calling Patient Collections EOB knowledge Account Review Customer Service Account Updates Strong Verbal / Written Communication Skills Complete all business-related requests and correspondence from patients. Minimum call requirement for self-pay representatives is 75 calls a day. Complete all assigned projects in a timely manner. Assist client and patients in all requested tasks. Communicate to Guidehouse management areas of concern or areas of improvement. Research and respond to all patient inquiries received by telephone and mail. Update patient demographic information and initiate account adjustments. Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections. What You Will Need: High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED 0-2+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service. Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related
responsibilities. What Would Be
Nice To Have: Bilingual Spanish preferred Customer service skills / customer service experience PC skills in a Windows environment . Knowledge and utilization of desktop applications to include Word and Excel. Ability to initiate and follow through on projects and work independently with minimal supervision EOB knowledge strongly preferred Understanding of healthcare software #IndeedSponsored #LI-DNI The annual salary range for this position is $38,000.00-$63,000.00.