Nutanix Careers - Systems Reliability Engineer II What We Do Products Solutions Support & Services Partners Resources Company Contact Us Global Offices Next Community Systems Reliability Engineer II Product Support Bangalore, India Req.Num.: 32232 Apply Who are our employees? We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market. Who are we in the market? Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix . removed=====---> Hungry, Humble, Honest, with Heart. The Opportunity Are you a seasoned Systems Reliability Engineer with a passion for troubleshooting complex technical issues, expertise in networking and virtualization, and a customer-driven mindset? If so, you'll thrive in our collaborative team environment at Nutanix, where you will have the opportunity to work on innovative projects, enhance customer satisfaction, and grow alongside top-tier technology specialists in a supportive hybrid work setting.
About
the Team The Systems Reliability Engineer II will join a dynamic and collaborative team focused on delivering exceptional customer support at Nutanix. This team, based in Pune, comprises top-tier technology specialists who emphasize innovation, problem-solving, and continuous learning. The culture promotes knowledge-sharing and teamwork, all aimed at improving customer satisfaction and contributing to overall business success by engaging in cutting-edge projects that directly impact customer experiences. You will report to the Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style. This manager emphasizes collaboration and growth, ensuring that each team member has opportunities to contribute effectively and excel in their role. The work setup for this position is hybrid, requiring team members to be in the office three days a week to facilitate meetings and collaboration while allowing flexibility for remote work on the remaining days. This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup. Your Role Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels. Collaborate with developers to identify and improve product serviceability by addressing defects. Analyze customer data to enhance product reliability and mitigate risks. Foster partnerships with technology allies for issue resolution and ecosystem improvements. Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment. Contribute to and expand knowledge bases, facilitating continuous improvement efforts. Champion customer needs by gathering feedback and advocating for product enhancements. Provide rotational support coverage during weekdays and off-hours as necessary. What You Will Bring 4-6 years of experience in Systems Reliability Engineering or similar roles. Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies. Proficient in both written and verbal communication for effective collaboration across teams. Experience resolving complex technical issues directly with customers. Degree in Engineering or Computer Science preferred. Customer-driven mindset with a focus on delivering high-quality support experiences. Familiarity with technologies from partners like VMware, Citrix, and Microsoft. Ability to develop tools and contribute to improving internal and external knowledge bases. Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the
benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team
requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager. -- Nutanix is an equal opportunity employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of
