About the role
About Base Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
About
the Role Base is seeking a Pipeline Operations Lead to manage a team of hourly Project Operations Associates who drive every battery deployment from contract through completion. This is a people-leadership role at the center of our deployment pipeline. You'll own the day-to-day performance of
the team — making sure work is assigned to the right people, queues stay healthy, metrics are tracked, and every associate is set up to do good work without anything slipping. You'll spot problems before they become delays, train and develop your team so they grow, and keep the pipeline moving quickly without sacrificing quality. Because we're a fast-moving startup, the scope of this role evolves constantly — we expect you to adapt quickly, stay close to the details, and bring forward solutions, not just problems.
What You'll Do People leadership Supervise, coach, and develop a team of hourly Project Operations Associates, including regular performance feedback, conflict resolution, and corrective action when needed Set clear expectations for productivity, accuracy, and ownership, and hold
the team accountable to them Monitor staffing levels, timekeeping, attendance, and coverage so the pipeline is never under-resourced Build a culture of accountability, continuous learning, and operational excellence Take feedback from all levels of the organization and motivate
the team to achieve strong results Queue and workload management Review incoming work across the deployment pipeline — photo approval, paperwork approval, interconnection agreements, REP enrollments, permit closeout — and assign it to the right associates based on capacity and skill Monitor queues in real time, rebalance work to prevent backlogs, and escalate anything at risk of causing a delay Keep cycle times short and pipeline health strong by staying ahead of bottlenecks Performance tracking and reporting Track and report individual and team metrics, including throughput, accuracy, and cycle time Identify associates who are excelling and those who need support, and act on both Surface pipeline trends and risks to leadership with proposed solutions Cross-training and team capability Make sure every associate is cross-trained across the full deployment workflow so