About the role
About Pump.co
Cloud spend is a whopping $500 billion/yr, the biggest growing expense category for any tech company - tackling these costs requires continuous effort and time from DevOps teams. Pump is a building the fastest way to save ~60% on cloud spend. Our AI-powered platform not only fully automates savings but we also leverage the power of group buying for even greater discounts. Our mission is to use AI to transform the status quo of cloud cost optimization. We are backed by Y Combinator and our founding team consists of seasoned entrepreneurs with prior exits. We have a transparent, collaborative and a fast-paced culture that prioritizes winning with a flat organizational structure.
About the Role
We're looking for someone to own our Billing and Collections Operations. You will handle the day-to-day billing and collections process while helping build scalable operational systems as Pump grows.
Responsibilities
- Ensure timely collections from an assigned portfolio of client accounts.
- Follow up on outstanding invoices and contact clients via outbound and inbound phone or email to resolve payment issues.
- Partner with internal team members and founding team to review account status and support collection efforts.
- Identify and reconcile account discrepancies, billing questions, and payment issues for customers.
- Maintain accurate and organized records of collection activity, account status, and client communications.
- Negotiate plans that are mutually beneficial for Pump and clients.
- Monitor accounts and identify accounts requiring follow-up or escalation when necessary.
- Prepare routine collections reports to share with internal team.
- Follow established collections procedures while also exploring new tools and system improvements.
